See the following topics for additional information, tips and tricks, and best practices.
Can I create contact policies looking back on more than 30 days of interaction history?
Yes. For more information, see Adding more tracking time periods for contact policies.
If I create a contact policy on the group level, can I override it for individual actions, so that the contact policy does not apply to these actions?
This is currently not possible. If your contact policy does not apply to all actions in a group, do not create it on the group level.