Inbound Channel Processing
The Inbound Channel Processing strategy handles all inbound channel processing; a separate sub-strategy is called for each of Web, Mobile, Agent Assisted (Call Center or Retail), and Other (everything else).
The Process Web and Mobile Channel strategies
The Process Web Channel and Process Mobile Channel strategies are effectively identical. Each determines if the Channel treatment processing switch is on, and if so passes actions and treatment without alteration, otherwise the Apply Action Limits strategy is called to perform any channel specific filtering based on preset limits.
The Process Web Channel strategy is shown below.
Assisted and Other Inbound Channel strategies
The Assisted Inbound Channel and Other Inbound Channel strategies follow the same pattern. Each calls the Apply Action Limits strategy to perform any channel specific filtering based on preset limits.
An extension point strategy called Assisted / Other Inbound Channel Extension is provided after action limits processing to allow for any additional processing for the channel.
The following example is for the Other channel.
Previous topic Channel Processing strategy Next topic Outbound channel processing