Real-Time Containers provide an easy low-code or no-code way for marketers to manage content that appears in real-time channels, such as web and mobile. As an example, a marketer may define a Container to represent a region of a web page. They can then associate the Container with a Campaign or a Next-Best-Action in the Next-Best-Action Designer. In real-time when the Container is called (say on a web page), the associated Campaign or a Next-Best-Action is executed and the Container gets populated with results.

Pega Customer Decision Hub provides a set of APIs, which can be invoked from real-time channels, to facilitate the population of a Container and to capture customer responses.

Real-Time Containers are listed on the Containers tab of the Real-Time Artifacts landing page. This landing page is accessible in the Pega Customer Decision Hub portal via: ContentReal-Time Artifacts

The Containers landing page provides a quick overview of the Containers configured in the application.

• Creating a real-time container
• Using real-time container APIs
• Configuring a container invocation script
• Invoking a fallback strategy
• Identifying customers who interact with a real-time container