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Outbound Campaign Lifecycle

Updated on August 4, 2022

The user can perform appropriate actions on the Outbound Campaign at some of these stages. Performing an action on the Outbound Campaign may move to it a different stage.

Pega Customer Decision Hub

The following graphic illustrates the stages in the Outbound Campaign lifecycle and the actions that can be performed by the user at each stage.

The stages in the Outbound Campaign lifecycle are:

  • New – Initial stage, Outbound Campaign is yet to be saved
  • In Design – Outbound Campaign has been created and is in design
  • Scheduled – Outbound Campaign is pending the scheduled run time
  • Running – Outbound Campaign is currently running
  • Awaiting Wrap-Up – Outbound Campaign has completed running and is available for wrap-up
  • Failed – Outbound Campaign has failed. Actions in this stage are similar to those in the design stage.
  • Completed – Outbound Campaign has been wrapped-up
  • Archived – Outbound Campaign has been archived
  • Withdrawn – Outbound Campaign has been withdrawn

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