Specifying entry criteria for customer journey stages
The entry criteria for each stage of your customer journey will determine whether an individual is eligible for a particular stage.
After defining the structure of your customer journey, specify the stage entry criteria.
Pega Customer Decision Hub
- Log in as an operator with access to Pega Customer Decision Hub.
- Go to .
- From the Business structure area, select one of your customer
journeys:
Customer journeys in the Business structure area - Click the More icon on the specific journey stage.
- Select Edit stage entry criteria.
- In the Customer is in this stage when section, select the context,
the strategies, and the when rules to define the stage entry rules.
Defining the stage entry criteria - Click Submit.
- Click Save.
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