Troubleshooting customer journeys
The purpose of this section is to outline common customer journey troubleshooting scenarios.
Pega Customer Decision Hub
You might encounter the following issues:
- Issue: Actions are missing journey data
- Issue: Journey actions not available in the Next-Best-Action strategy framework output
- Issue: Customer journey results may not be appearing as expected in the Journey Visualizer
- Issue: Data sets that need to be reset
- Issue: The same stage is being output for each interaction
- Issue: The interaction did not get the stage that was anticipated
- Issue: Customer journey stage criteria are missing
- Issue: Next-Best-Action template support
- Issue: Actions are missing journey data
- Issue: Journey actions not available in the Next-Best-Action strategy framework output
- Issue: Customer journey results may not be appearing as expected in the Journey Visualizer
- Issue: Data sets that need to be reset
- Issue: The same stage is being output for each interaction
- Issue: The interaction did not get the stage that was anticipated
- Issue: Customer journey stage criteria are missing
- Issue: Next-Best-Action template support
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