Understanding the action flow shapes
The Start shape denotes the beginning of the Flow. Each Flow must have one and only one Start shape.
Pega Customer Decision Hub
- Configuring the delivery of an email treatment with the Send Email shape
- Configuring the delivery of an SMS treatment with the Send SMS shape
- Configuring the delivery of a generic treatment with the Send Generic shape
- Configuring the delivery of multiple treatments with the Send Multiple shape
- Configuring the delivery of passbook treatments with the Send Passbook shape
- Configuring the delivery of push notifications with the Push Notification shape
- Specifying the context for inbound applications with the Inbound Call Center shape
- Pausing the flow execution with the Wait shape
- Specifying the status of an action with the Update Status shape
- Launching background processes with the Hand Off shape
- Branching the action flow with the Decision shape
- Scheduling follow-up work with the Schedule Appointment shape
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