Use the Response Received connector to denote the Flow path to take when a response is received for a particular action. This is typically used as a connector originating from a Send Email or Send SMS shape after an action email or SMS is sent to a customer.

This connector should be used in tandem with the Wait Expired connector, as shown below:

In the Flow depicted above, the System puts the action in a wait state for the duration specified (5 days). If no response is received within this wait duration, Flow execution will resume along the Wait Expired path. However, if a response is received before the wait duration has expired; the action will instantly get out of the wait state and go down the Response Received path.

To add a Response Received connector to a Send Email or Send SMS shape:

1. Enable Wait on the shape and configure the wait duration. Then, draw a connector from the shape to the backing shape for your Wait Expired action. The system will automatically create the Wait Expired connector for you.

2. Draw a second connector from the shape to the backing shape for the Response Received path. Open this connector’s properties panel and select ResponseReceived as the value for the Flow Action smart prompt and provide a suitable Name for the connector (e.g. Response Received).