Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Viewing how anonymous users interact with Pega Customer Decision Hub actions

Updated on August 4, 2022

You can use Marketing Profile to search for anonymous users and view their interactions with the application.

Pega Customer Decision Hub
Note: To allow for the searching of anonymous users, the MKTProfileEnabled When rule must be enabled (i.e. set to true).

The Marketing Profile search functionality provides an additional Search by UID checkbox to allow for searching of anonymous users.

When this checkbox is unchecked, the search looks for existing customers based on their identifier and name.

When this checkbox is checked, the search looks for anonymous customers using their unique identifier.

Upon clicking the link for the anonymous customer, their interaction details are displayed.

At a later point, if the anonymous individual identifies themselves as a known customer, the anonymous interaction details are merged with the customer's interaction history. Searching for the anonymous individual (by their unique id) now reveals the identified customer in the search results.

  • Previous topic Identifying customers with identity matching
  • Next topic Responding to real-time customer engagement with real-time event triggers

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us