CustomerOfferHistory is a REST service that supports both GET and POST HTTP methods. This service returns the Interaction History records for a customer.
The URL pattern for this service is:
For the request, the service expects a JSON Object with the following attributes:
A sample invocation request is shown below:
For the response, the service returns a JSON object with the following attributes:
|An array of History records for the customer.
OfferHistory attributes for each record:
|Name of the action.
|Issue to which the action belongs.
|Group to which the action belongs.
|Channel through which this action was communicated
|Direction of communication for this action.
|Interaction History record identifier for this action.
|Associated work object identifier.
|Time when the outcome was captured.
|Response recorded for this action (for example, Accepted, Rejected, Impression)
|Behavior of the specified outcome (for example, Positive, Negative, Neutral)
|Identifier for the action.
A sample service response is shown below: