Create insight from data that spans beyond the Pega application scope by extracting Interaction History for use with an external Business Intelligence reporting tool.
- Work with your team to identify the Interaction History data that is required for reporting.
- Develop a staging table to hold Interaction History data.
- Extract the data from Pega Customer Decision Hub by using the File
data set.For more information, see Exporting interactions and decisions to a repository.
- Transform the data as necessary and load it into your Business Intelligence reporting tool.