Action Limits Use Cases
The Action Limits use cases below are examples of how these two features can be utilized. These examples use the telecommunications paradigm of Device within Subscriber within Account.
Pega Customer Decision Hub
As a user, I want to limit the number of actions returned to the top 1 across the account for the CallCenter channel
- Final Action Limits
- Combine contexts to apply the limit over all actions. Do not limit by contact as the
limits are across the whole account.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Inbound CallCenter Account true 1 false Inbound CallCenter Subscriber true 1 false Inbound CallCenter Device true 1 false
As a user, I want to limit the number of actions returned to the top 1 for each action context across the account for the CallCenter channel
- Final Action Limits
- Do not combine contexts to apply the limit to each action context. Do not limit by
contact as the limits are across the whole account.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Inbound CallCenter Account false 1 false Inbound CallCenter Subscriber false 1 false Inbound CallCenter Device false 1 false
As a user, I want to limit the number of actions returned to the top 1 per Subscriber (primary context) per action context for the CallCenter channel
- Final Action Limits
- Do not combine contexts to apply the limit to each action context. Limit by contact as
the limits are per subscriber.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Inbound CallCenter Account false 1 true Inbound CallCenter Subscriber false 1 true Inbound CallCenter Device false 1 true
As a user, I want to limit the number of actions returned to the top 1 Account context action across the account, and the top 3 Subscriber or Device context actions per Subscriber (primary context) for the CallCenter channel
- Final Action Limits
- For the CallCenter channel, set the Account context limit to 1, do not combine, and do
not limit by contact since the limit is across the whole account. The Subscriber and
Device contexts are combined with a limit of 3, and need to be limited by contact as the
limits are per Subscriber.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Outbound CallCenter Account false 1 false Outbound CallCenter Subscriber true 3 true Outbound CallCenter Device true 3 true
As a user, I want to limit the number of actions returned to the top 1 across any outbound channel across the account
- Final Action Limits
- Set the limit for each action context and combine contexts since only one action is
required across all contexts. Do not limit by contact as the limits are across the whole
account.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Outbound Each Account true 1 false Outbound Each Subscriber true 1 false Outbound Each Device true 1 false
As a user, I want to limit the number of actions returned to the top 3 for the Email channel and the top 1 for the SMS channel across the account
- Final Action Limits
- Set limits for each action context and combine them since the limits are across all
contexts. Set separate limits for Email and SMS, do not limit by contact as the limits
are across the whole account.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Outbound Email Account true 3 false Outbound Email Subscriber true 3 false Outbound Email Device true 3 false Outbound SMS Account true 1 false Outbound SMS Subscriber true 1 false Outbound SMS Device true 1 false
As a user, I want to limit the number of actions returned to the top 1 Account context action and the top 2 Subscriber or Device actions for the Email channel and the top 1 Subscriber or Device action for the SMS channel across the account
- Final Action Limits
For Email, set the Account context limit to 1 and do not combine; the Subscriber and Device contexts are combined with a limit of 2. For SMS set the Account context limit to 0 (to eliminate any Account actions) and do not combine; the Subscriber and Device contexts are combined with a limit of 1.
Do not limit by contact as the limits are across the whole account.
pyDirection pyChannel Action Context Combine Contexts Action Limit LimitBy Contact Outbound Email Account false 1 false Outbound Email Subscriber true 2 false Outbound Email Device true 2 false Outbound SMS Account false 0 false Outbound SMS Subscriber true 1 false Outbound SMS Device true 1 false
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