You can access the Action Performance landing page in Pega Customer Decision Hub by clicking DiscoveryAction Performance in the navigation pane. The default view shows the last 2 weeks of data in daily granularity, covering all active treatments, actions, groups, and issues, across all channels.

The default view shows aggregate data for the following out-of-the-box KPIs for the selected scope:

Sends

For outbound channels, the Sends column shows how many treatments have been sent by outbound rounds (for example, the total number of email or SMS messages).

Impressions

Presents the total number of impressions, that is, for outbound channels, this column shows the total number of messages opened (for example, email or SMS), and for inbound channels, the column shows either views (for example, self-service web or mobile channels), or actions presented (for example, call center or retail assisted channels), or both.

Click/Accept rate

Shows the total number of clicks for digital channels (for example, on an email or web page ad). For human-assisted channels, this column shows the total accept rate (for example, during call center customer interactions).

If you are viewing a single item, such as an issue, hovering over a single bar in a graph provides data for that issue. If there are more issues chosen, the bars have gradations so that you can visually break down the data into different selections. The section at the bottom shows a detailed data sheet for each issue within the selected scope.

When comparing multiple items, click the arrow next to the date in the Date field to see how the data compares across a selected period for each of the issues. Clicking on the aggregate number of sends or impressions opens a detail overlay, with a chart showing how the KPI is distributed across the selected scope. Hovering over a segment provides more detailed data. You can view up to 10 items at once.