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Campaign Execution

Updated on September 15, 2022

This section explains the following areas pertaining to Campaign execution:

Pega Customer Decision Hub
  • Running an Outbound Campaign

    Once the user is satisfied with their Outbound Campaign configurations, they can launch the Outbound Campaign via the Run button or the Run action in the Actions menu.

  • Rescheduling an Outbound Campaign

    When the Outbound Campaign is in the scheduled stage, the user can update its run time (if desired) by utilizing the Reschedule action from the Actions menu.

  • Suspending an Outbound Campaign

    If the user desires to make changes to a scheduled Outbound Campaign, they must first suspend it. To do so, the user can utilize the Suspend button or the Suspend action from the Actions menu. The user must also enter a note along with their suspension request.

  • Resuming a Campaign

    Use the Resume action (from the Actions menu) to resume a suspended Campaign. This action is only available if the marketer hasn't modified the Campaign after it was suspended.

  • Stopping All Runs

    The Stop all runs action (in the Actions menu) enables marketers to stop all active runs of the Campaign.

  • Stopping a Run

    At times, marketers may wish to stop an individual Campaign run. To do so, they can utilize the Stop link in the row for the desired run in the Run schedule section. The marketer can also enter a note along with the stop request.

  • Restarting a Run

    If a campaign run stops or fails, you can restart it after you solve the cause of the previous run failure.

  • Skipping a Run

    The Skip action enables marketers to ignore a failed or stopped run. To perform this action, marketers can utilize the Skip link in the row for the desired run in the Run schedule section. The marketer can also enter a note along with the skip request.

  • Campaign Execution Cycle

    The life cycle of the Campaign execution (i.e. running) stage depends on the individual execution cycles for each of its configured engagement types. Once each of these types have completed their execution cycles, the Campaign moves to the wrap-up stage.

  • Managing Concurrent Campaign Data Flow Runs

    To optimize performance and stability of your Pega Customer Decision Hub application, the number of campaign data flows which run concurrently is limited. You can adjust the number of concurrent data flows and the retry interval by editing the related Dynamic System Settings.

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