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Configuring the bundle parent action

Updated on September 15, 2022

The parent action flow is responsible for sending out the email containing details of the bundle and its members. This email can also contain links to respond to the bundle and/or individual actions. This initial responsibility is the same across all three bundle types. Once the email has been sent, the behavior of the parent action flow typically varies slightly based on the bundle type.

Pega Customer Decision Hub
  • Fixed Bundle

    In a fixed bundle, the parent flow is responsible for handling responses received for the bundle, as shown in the flow snippet below.

  • Flexible Bundle

    In a flexible bundle, the parent flow is only responsible for the initial communication of the action bundle. Responses received for the bundle will not progress the parent flow. A simple parent flow is shown below.

  • Grouped Actions

    In a grouped bundle, the parent flow is responsible for the initial communication. Typically, bundle-level response links are not provided in this mode. If a bundle-level link is made available, the parent flow will be resumed. This could be used to trigger a follow-up email with more information and/or update Interaction History records for the parent and all member actions that haven't been started.

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