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Configuring prioritization

Updated on September 15, 2022

When configuring analytics-driven targeting approaches for Strategies, or business issue nodes in Next-Best-Action Designer, you must specify how the selected actions should be prioritized. A prioritization Strategy determines the relative priority of actions in the group and ranks them so that the customer is always presented with the right action.

Pega Customer Decision Hub
  1. In the Prioritization section, click Configure.
  2. In the Configure Prioritization window, select the prioritization Strategy, and then click Apply.
    For more information about the window, see the Using a Configuration Modal Window appendix.
    Note: The list only shows the Strategies that have the NBACategory custom field set to PRIORITIZATION. New rules created from this window automatically have this custom field set.

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