Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Creating actions

Updated on September 15, 2022

Various details about the action can be specified on the Details tab of the action rule. These details can be used in Strategies for making decisions. They can also be included in treatments.

Pega Customer Decision Hub
Note: Each of the data fields listed in the following sections is part of the proposition associated with the action. To utilize a particular field in a different part of the application, reference the associated property using the OfferData page under the action class.

Action details are classified into the following groups:

  • Basic Action Attributes

    Basic action attributes are available for every action and are categorized into the following sections:

  • Bundle Attributes

    Bundles attributes are used to specify the bundling settings for the action. Refer to the Action Bundles chapter for more details.

  • Custom Attributes

    The Custom Attributes section lists other proposition fields defined for use by implementers of the application. The following sets of attributes display in this section:

  • Creating a New Attribute

    In order to specify a new action detail, the backing proposition attribute must first be created.

  • Defining action flows

    The Flow contains the exact sequence of actions to be performed in the lifecycle of a particular action. A Flow consists of a variety of shapes and the connectors which connect these shapes.

  • Importing and exporting actions

    In addition to creating actions manually, you can also import actions created outside of Pega Customer Decision Hub by uploading a .csv file with the action data.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us