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Creating and Configuring a Supporting Decision

Updated on September 15, 2022

Perform the following steps to create and configure a supporting decision:

Pega Customer Decision Hub
  1. Click the Create button in the Supporting Decisions landing page header. This opens the Create a supporting decision page.
  2. Enter a name for the supporting decision in the Decision name field. The system automatically generates an identifier based on the name. To change the identifier, click the pencil icon.
  3. Use the Description field to enter any relevant details.
  4. Use the Alternate strategy section to select the Strategy that this supporting decision will reference. Click the Configure link in this section to launch the Configure Alternate Strategy modal window. For more information about using this window, see the Using a Configuration Modal Window appendix.
  5. By default, the supporting decision utilizes all results from the selected Strategy. To use a specific component, use the Strategy results drop-down to select the desired Strategy result.
  6. Next, use the Real-time containers section to select one or more Real-Time Containers to associate with the selected Strategy. Click the Configure link in this section to launch the Configure Containers modal window. For more information about using this window, see the Using a Configuration Modal Window appendix.
    Result: Upon closing the configuration window, the selected Containers are displayed along with their current status. An active status indicates that the Container will currently respond to requests, while an inactive status indicates that it will not.
  7. After configuring the Strategy and Containers, click the Save button.
Result: At this point, the system validates the specified configuration. If there are validation failures, the system displays these. Some of the validations that the system performs during this phase are:
  • Decision name (generated identifier) is not already used by an existing supporting decision.
  • Supporting decision must have a Strategy configured if Real-Time Containers have been configured
  • Specified Containers are not currently active elsewhere - such as part of a Next-Best-Action configuration, another supporting decision, or an active Multi-Channel Campaign .
What to do next:

Once the supporting decision is successfully saved, the display switches to review mode. To make any further changes, click Edit to switch back to edit mode. Marketers can update all elements of a created supporting decision, with the exception of the identifier.

Marketers can also use the Delete button to remove a supporting decision.

  • Previous topic Managing Decision Data rules in Pega Customer Decision Hub
  • Next topic Using a Configuration Modal Window

Tags

Pega Customer Decision Hub 8.7 Decision Management

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