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Creating a contact policy

Updated on September 15, 2022

Contact policies control how many contact attempts the customer receives through a specific channel over a set period of time. To define those suppression rules create a new contact policy.

Pega Customer Decision Hub
  1. Log in to your Pega Customer Decision Hub application.
  2. Click Next-Best-ActionDesignerConstraintsEdit
    Editing constraints in Next-Best-Action Designer
  3. In the Contact policy library section, click Add contact policy.
    Adding contact policy in Next-Best-Action Designer
  4. In the Add contact policy window, enter the Name and Scope for the new contact policy.
    Adding details to new contact policy in Next-Best-Action Designer
    Note: For more information about how to add more response outcomes, see Adding new response outcomes.
  5. Confirm by clicking Submit button.
  • Previous topic Controlling the number of customer contacts with outbound limits
  • Next topic Adding more tracking time periods for contact policies

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