Contact policies control how many contact attempts the customer receives through a specific channel over a set period of time. To define those suppression rules create a new contact policy.
- Log in to your Pega Customer Decision Hub application.
- In the Contact policy library section, click Add contact policy.
- In the Add contact policy window, enter the
Name and Scope for the new contact
Note: For more information about how to add more response outcomes, see Adding new response outcomes.
- Confirm by clicking Submit button.