Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Defining an alias for a group of actions

Updated on September 15, 2022

By default, Pega Customer Decision Hub uses the term actions to refer to the engagement messages. If needed, you can change this to a more appropriate term, such as Promotions or Nudges.

Pega Customer Decision Hub
Tip: You can use different terms for actions based on the business issue and group to which the product belongs. For example, if your business structure includes a Loans group within the Retention issue, you can rename actions related to that issue and group to Loan Loyalty Program. For other issues and groups, you may use other, group-specific terms, or keep the default name.
  1. In the Taxonomy tab of Next-Best-Action Designer, click Edit
  2. Click the More icon by the name of the group, and then click Edit group.
  3. In the Action naming (singular) and Action naming (plural) fields, enter the name of actions from this group, for example, Promotion and Promotions.
  4. Click Submit.
  5. Click Save.
  • Previous topic Manually defining the structure of business issues and groups
  • Next topic Best practices for configuring the business structure

Tags

Pega Customer Decision Hub 8.7 Decision Management

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us