Select the channels which you use to communicate with your customers, as well as the triggers that cause Pega Customer Decision Hub to decision on Next-Best-Actions.

• Understanding channels

  Channels are a means of communication that customers can use to interact with a company. These communications can be outbound (allowing you to send out messages to customers) or inbound (allowing customers to contact you or otherwise respond to your brand). Pega Customer Decision Hub includes support for the following channels:

• Frequently asked questions about channels

  See the following topics for additional information, tips and tricks, and best practices.