Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Issue: Next-Best-Action template support

Updated on September 15, 2022

Use the following troubleshooting tips to help solve issues with Next-Best-Action template support.

Pega Customer Decision Hub

Cause: Next-Best-Action templates do not support customer journeys

As of Pega Customer Decision Hub version 8.6, Next-Best-Action templates do not support customer journeys that are configured as part of the model definition. The exported Next-Best-Action templates will not include any customer journey information.

  • Previous topic Issue: Customer journey stage criteria are missing
  • Next topic Monitoring system health in Pega Customer Decision Hub

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us