Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Issue: The same stage is being output for each interaction

Updated on September 15, 2022

Use the following troubleshooting tips to help solve issues with the same stage being output for each interaction.

Pega Customer Decision Hub

Cause: Customers are remaining in the same place in a journey

There are occasions when interactions for the same customer will output the same journey stage time after time, causing the customer to remain in the same place in a journey.

Journey stage assignment is not necessarily associated with how many interactions a customer has in a journey, but with the conditions that are defined for the journey.

Each stage can have criteria defined for it, and if the recipient does not meet the criteria for a stage, they will never be placed there. Instead, recipients are only assigned to a stage for which they meet all of the associated criteria.

For more information, see Specifying entry criteria for customer journey stages.

  • Previous topic Issue: Data sets that need to be reset
  • Next topic Issue: The interaction did not get the stage that was anticipated

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us