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Making changes to a running campaign

Updated on September 15, 2022

This section provides details on the following additional actions that a user can perform on their Outbound Campaign:

Pega Customer Decision Hub
  • Wrapping up a Campaign

    When a Campaign completes its execution cycle, it moves to the wrap-up stage. In this stage, the marketers can utilize the Wrap-up button or the Wrap-up action (in the Actions menu) to complete the Campaign.

  • Rescheduling a Campaign

    Use the Reschedule action (in the Actions menu) to modify the schedule of a running Campaign. The new schedule applies only to upcoming runs and does not impact any runs that are currently running. All upcoming runs for the Campaign are suspended while this action is in progress.

  • Suspending a Campaign

    Use the Suspend action (from the Actions menu) if they need to suspend a running Campaign, for example, to make modifications to the Campaign configuration, such as its audience or Strategy.

  • Withdrawing a campaign

    While the Outbound Campaign is in either the design or the failed stage, the user can also withdraw it if it is no longer needed. To do so, the user can utilize the Withdraw action from the Actions menu and enter a note for the withdrawal.

  • Archiving an Outbound Campaign

    Once the Outbound Campaign has finished running, the user can archive it via the Archive button or the Archive option in the Actions button menu.

  • Restoring an archived Outbound Campaign

    To restore an archived Outbound Campaign, the user can utilize the Restore button or the Restore option in the Actions button menu. Restoring an Outbound Campaign moves it back to the stage it was in before being archived.

  • Reopening an Outbound Campaign

    To reopen a completed - either wrapped-up or restored - Outbound Campaign, the user can utilize the Reopen button or Reopen option in the Actions button menu. Re-opening an Outbound Campaign places it back in the awaiting wrap-up stage.

  • Troubleshooting an Outbound Campaign

    If any errors occurred in the data flow, they are displayed on top of the Run details section at the bottom of the Status section.

  • Managing Concurrent Campaign Data Flow Runs

    To optimize performance and stability of your Pega Customer Decision Hub application, the number of campaign data flows which run concurrently is limited. You can adjust the number of concurrent data flows and the retry interval by editing the related Dynamic System Settings.

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