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Monitoring actions

Updated on September 15, 2022

After configuring an action and propagating it to customers via Campaigns, marketers can monitor the action's progress and, if necessary, perform certain actions on active actions.

Pega Customer Decision Hub

Marketers can use Wait Volumes overlay to perform the following actions:

Note: New deployments of Pega Customer Decision Hub on Pega Cloud services are configured to use the Decision Data Store for action state storage. Wait Volumes overlay is disabled in this mode. If you want to enable the Wait Volumes overlay feature, see Disabling the Decision Data Store as action state storage on Pega Cloud.

For monitoring active actions' performance, action alerts provide notifications whenever a notable change in customer engagement activity is detected. Operational insights can be examined in detail using Actions Performance Tracker.

Note: Your license determines which reporting functionality can be enabled in your application. For example, to use the action alerts or Action Performance Tracker, you must be license for the 1:1 Strategy Optimizer Bundle. Review your license details to ensure that you are licensed to use this functionality.
  • Action alerts

    Pega Customer Decision Hub notifications alert you whenever there is a significant change in the pattern of customer activity, so you can immediately see when your actions are underperforming.

  • Action Performance

    To understand the performance of hundreds of live actions in Pega Customer Decision Hub, Action Performance Tracker provides an operational view of action-related key performance indicators (KPIs), so you can monitor active actions for changes in customer engagement activity, catch important trends that require business attention (for example, a decline in accept rate), and ensure that new actions receive enough exposure.

  • View Waiting Action Counts

    Applying the Wait Volumes overlay on a particular action displays the number of waiting instances of the action for the selected Campaign. The overlay displays this count for each wait-enabled shape in the action.

  • Update Expiration Time for Waiting Actions

    The Update wait time overlay action enables marketers to update the time left before instances of the action waiting at a particular shape expire. An example use case for this action would be to grant customers more time to respond to an action.

  • Stop Waiting Actions

    The Stop actions overlay action enables marketers to stop execution of all instances of the action that are waiting at a particular shape. This provides granular control over the processing of the flow.

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