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Monitoring actions

Updated on September 15, 2022

After configuring an action and propagating it to customers via Campaigns, marketers can monitor the action's progress and, if necessary, perform certain actions on active actions.

Pega Customer Decision Hub

Marketers can use Wait Volumes overlay to perform the following actions:

Note: New deployments of Pega Customer Decision Hub on Pega Cloud services are configured to use the Decision Data Store for action state storage. Wait Volumes overlay is disabled in this mode. If you want to enable the Wait Volumes overlay feature, see Disabling the Decision Data Store as action state storage on Pega Cloud.

For monitoring active actions' performance, action alerts provide notifications whenever a notable change in customer engagement activity is detected. Operational insights can be examined in detail using Actions Performance Tracker.

Note: Your license determines which reporting functionality can be enabled in your application. For example, to use the action alerts or Action Performance Tracker, you must be license for the 1:1 Strategy Optimizer Bundle. Review your license details to ensure that you are licensed to use this functionality.

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