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Pausing the flow execution with the Wait shape

Updated on September 15, 2022

The Wait shape enables the user to pause the flow execution for a specified duration. This shape can be used when an unconditional wait is required in the flow. When the specified wait duration has lapsed, flow execution automatically resumes with the next shape in the flow.

Pega Customer Decision Hub

This shape supports the following modes for specifying the wait duration:

  • Offset - Use this mode to set the wait time to a specified duration from when this shape is executed. Use the Days, Hours, Minutes, and Seconds fields to specify the offset. Optionally, enable the Business Days check box to apply the specified offset only using business days.
  • Date/Time - Use this mode to set the wait expiration time to a specified future date and time. Specify the desired date and time.

  • Property - Use this mode to set the wait expiration time using the value of a date time property or expression. Select the desired property or specify the desired expression.

    Note: Ensure that the specified property (or expression) will have a valid date and time value during action runtime.

Users can also enable a wait in flow execution on wait-based delivery shapes. This includes the Send Email, Send SMS, Send Generic, Send Multiple Treatments, and Push Notifications shapes. To enable the wait and configure the wait options (listed above), enable the Wait after sending check box on these shapes.

  • Previous topic Specifying the context for inbound applications with the Inbound Call Center shape
  • Next topic Specifying the status of an action with the Update Status shape

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