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Stopping a Run

Updated on September 15, 2022

At times, marketers may wish to stop an individual Campaign run. To do so, they can utilize the Stop link in the row for the desired run in the Run schedule section. The marketer can also enter a note along with the stop request.

Pega Customer Decision Hub

Upon submission of this action, the system will attempt to halt run processing at the earliest possible instance. Once the system successfully stops the run, a notification email is sent to the user who submitted the run's Campaign for execution. The system also assigns the run to this user by adding it to their work list. The user must act on this stopped run, i.e. perform either restart or skip, in order for the Campaign to be eligible for wrap-up and completion.

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