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Understanding the action flow connectors

Updated on September 15, 2022

The various shapes outlined in the prior sections can all be connected to one another. Each connector connects one shape to another. A shape can have multiple connectors emanating from it and/or terminating at it. The various connectors represent possible paths of Flow execution.

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Connectors can be categorized into the following types:

  • Understanding simple connector

    These connectors simply connect one shape to another. There is no logic path determination behind these connectors.

  • Understanding Decision connectors

    These connectors emanate from the Decision shape. Decision connectors can be sub-categorized based on the condition type – Result, Always, When, and Else.

  • Understanding Wait connectors

    The wait connector emanates from shapes that have a waiting mechanism tied to them (wait-based shapes). This includes the following shapes:

  • Understanding Response Received connectors

    Use the Response Received connector to denote the Flow path to take when a response is received for a particular action. This is typically used as a connector originating from a Send Email or Send SMS shape after an action email or SMS is sent to a customer.

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