Supported use cases
Next-best-action designers use the Customer Profile Viewer to support the following use cases:
- Compliance inquiry
- Review historical decisions made for a specific customer, and how the customer responded to these decisions.
- Explain arbitration results
- Review next-best-action results in order to understand where actions are dropping out of the strategy framework or explain the current prioritization. Apply different lenses or views to the next-best-action results to answer specific questions, instead of having to open and debug the strategy framework itself.