Journey Visualizer illustrates the paths your customers are taking through
the journey, what channels, actions and treatments are working and where customers are getting
stuck, indicating that more attention is needed in this area. It shows you what customers are
currently doing in your customer journey.
After you define the structure of your
customer journey and configure it, you can start visualizing those engagements. Next-best-action
decisions will now include customer journeys and stages, and the appropriate associated actions.
If these actions become the top actions for the specified channel, they will automatically be
recorded into the customer journey data sets. You will see the view across all channels and be
able to determine which channels are the most popular.
Pega Customer Decision Hub
- Log in as an operator with access to Pega Customer Decision Hub.
- Click .
- Select the journey that you want to examine from the Customer
journey drop-down list.
- Choose the timeframe for the visualization, by selecting Current
quarter, Last quarter or This
year options in the upper right corner.