Visualizing your customer journeys
Journey Visualizer illustrates the paths your customers are taking through the journey, what channels, actions and treatments are working and where customers are getting stuck, indicating that more attention is needed in this area. It shows you what customers are currently doing in your customer journey.
After you define the structure of your customer journey and configure it, you can start visualizing those engagements. Next-best-action decisions will now include customer journeys and stages, and the appropriate associated actions. If these actions become the top actions for the specified channel, they will automatically be recorded into the customer journey data sets. You will see the view across all channels and be able to determine which channels are the most popular.
Pega Customer Decision Hub
- Log in as an operator with access to Pega Customer Decision Hub.
- Click .
- Select the journey that you want to examine from the Customer journey drop-down list.
- Choose the timeframe for the visualization, by selecting Current quarter, Last quarter or This year options in the upper right corner.
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