Guided Internet Setup Microjourney
The Guided Internet Setup Microjourney™ allows customers to setup internet service on their smartphones. To make the setup process easy Pega uses natural language processing (NLP) to automatically find technical details such as Mac ID directly from a picture taken by the customer.
Pega Customer Service for Communications
Product Overview
The following figure shows an example of a customer using the Guided Internet Setup Microjourney on a smartphone:
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