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Guided Internet Setup Microjourney

Updated on January 8, 2022

The Guided Internet Setup Microjourney™ allows customers to setup internet service on their smartphones. To make the setup process easy Pega uses natural language processing (NLP) to automatically find technical details such as Mac ID directly from a picture taken by the customer.

Pega Customer Service for Communications Product Overview

The following figure shows an example of a customer using the Guided Internet Setup Microjourney on a smartphone:

Customer using Guided Internet Setup on a smartphone
Example of a customer using the guided internet setup on a smartphone

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