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Make Payment Microjourney

Updated on January 8, 2022

The Make Payment Microjourney™ enables communication company customers to easily make a payment for a single bill or multiple bills through a customer service representative (CSR). The Make Payment Microjourney can be used out-of-the-box, which helps communications companies to lower their implementation costs by shortening the implementation time. This service case also uses the newer case template that standardizes the case structure for all Microjourneys, and allows for a quicker deployment.

Pega Customer Service for Communications Product Overview

During a customer billing inquiry, the CSR can do the following:

  1. Review the bill details such as bill period, due date and bill status.
  2. Select the amount due or enter a different amount.
  3. Select the Promise to pay option if the customer is unable to make a payment.
  4. Enter a Promised amount and Promised date if the Promise to Pay option is selected.

The following figures show the Make Payment workflow in the Interaction Portal:

CSR reviews bill details and selects the amount due
Example of CSR reviewing bill details and selecting the amount due
CSR enters a promised amount and date
Enter of CSR entering a promised amount and date

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