Pega Customer Service for Communications provides a rich set of features designed to enhance the customer experience, improve user productivity, and increase customer satisfaction. The Pega Customer Service datasheet provides a high-level summary of those features. This document provides a deeper level of granularity about capabilities and features available within the release.
Although this document covers most out-of-the-box features, the availability of some of these features is dependent on the licensed Pega Customer Service for Communications edition. For more details about the features included in each edition, see Pega Customer Service pricing.
For additional information about the features described in this document, see the Pega Customer Service documentation.
- Personalized desktops with industry views
- Interaction management
- Dashboards and reporting
- Robotic desktop automation (RDA)
- Manager tools
- Language packs
- Build for Change
- Pega Customer Service case types
- Pega Customer Service for Communications case types
- Pega Customer Service for Communications showcase Microjourneys
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