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Adding the question rule to the flow

Updated on March 25, 2020

To display the relevant questions for the work queue, add the question rule to the queue flow. This helps the customer to view and respond to the questions during the conversation with bot.

  1. Open the PegaCA-Work-ChatWithAgent-PreChatQuestions class.
  2. Click Flow, and then open the queue flow for which you want to add the question rule. For example: Billing questionnaire flow.
  3. Add a question shape in the flow.
  4. Double-click the question shape.
    1. Replace the default text with your notes or comments.
    2. To add the relevant question rule into the flow, enter a value in the Question rule field.
    3. Click Submit.
  5. Drag the question shape to a different position on the canvas, based on the functionality that you are documenting.
  6. Click Save.
Result: The relevant questions are added to the work queue.

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