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Adding Self-Service Configuration to the Web Chatbot channel

Updated on March 25, 2020

You can add multiple self-service configurations also known as Web Chatbot widgets to your configured channel that interact with multiple customers at the same time to provide the resolution.

  1. Log in to the Self-Service application with your administrator credentials.
  2. In the header of Dev Studio, click Launch web interface > Self-Service Configuration Portal.
  3. In the Configure Self-Service section, complete one of the following steps.
    1. To edit an existing Web Chatbot widget, select the Web Chatbot from the list of configured chatbots, and click Edit this Self-Service configuration.
    2. To add a new Web Chatbot widget, click Add Self-Service configuration.
  4. Enter the name of your Web Chatbot in the Name field.
  5. Optional: To enable the live chat feature, select the Enable live chat check box.
  6. Optional: To change the default application URL to the URL where the Self-Service application is to be deployed, click Pega Application URL and change the URL that is used by the Self-Service application.
  7. To integrate the Web Chatbot with the Web Chatbot channel, select a value from the Channel name list.
  8. To add the record for your configuration, enter an appropriate text in the Memo field.
    For example: The reason why you have edited the configuration.
  9. Click Submit.
What to do next: After creating and configuring the Web Chatbot widgets, you must deploy the feature on your supported web server. For more information about how to deploy the bot, see Deploying Web Chatbot.

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