Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Configure customer events to track

Updated on December 10, 2021

Pega applications automatically track the most common customer activities and display the activities chronologically in the Customer journey widget on the customer composite. To track an additional activity, create an event for the activity.

For information about how to configure a new event type to track, see Creating an event type in the Event Catalog.

  1. Determine whether there are customer events that you want to track that are not tracked by default.
  2. For each new event that you want to track, determine the source of the event, the source of the customer ID, and the storage and retrieval options.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us