Pega applications automatically track the most common customer activities and display the activities chronologically in the Customer journey widget on the customer composite. To track an additional activity, create an event for the activity.
For information about how to configure a new event type to track, see Creating an event type in the Event Catalog.
- Determine whether there are customer events that you want to track that are not tracked by default.
- For each new event that you want to track, determine the source of the event, the source of the customer ID, and the storage and retrieval options.