When customers contact a customer support center, their authenticity is verified through account or contact information. In addition to existing verification methods, a new verification method can also be added by appending a new method to the AppVerificationParam map value.

1. In the navigation pane of Dev Studio, click RecordsDecisionMap Value.
2. In the Map Name field, click the filter icon and enter AppVerificationParam.
3. Click Apply.
4. In the results list, click the PegaCA-Work version of AppVerificationParam in the latest ruleset.
5. Click the Configuration tab.
6. In the Results section, review the Additional Allowed Results for the map value.
7. Determine which method you will use to verify your customer.