Configure a set of common phrases that a customer service representative (CSR) can select and use to respond to customer questions during a live chat session. This action decreases the response time of the CSR to customer questions and ensures consistent responses. To set up common phrases more quickly, import and export individual common phrases, or all of the common phrases that you define.
- Enable common phrases in in App Studio.
- Set the required analytics repository in in Prediction Studio.
defaultstoreis the default analytics repository. Choosing
defaultstoreas the analytics repository can result in data loss because it points to a temporary directory. To avoid data loss, choose a dedicated repository.