Configuring common phrases for Augmented Agent
Configure a set of common phrases that a customer service representative (CSR) can select and use to respond to customer questions during a live chat session. This action decreases the response time of the CSR to customer questions and ensures consistent responses. To set up common phrases more quickly, import and export individual common phrases, or all of the common phrases that you define.
- Enable common phrases in in App Studio.
- Set the required analytics repository in in Prediction Studio.
defaultstore is
the default analytics repository. Choosing defaultstore as the
analytics repository can result in data loss because it points to a temporary
directory. To avoid data loss, choose a dedicated repository.Previous topic Enabling Augmented Agent components Next topic Configuring page push