Configure a set of common phrases that a customer service representative (CSR) can select and use to respond to customer questions during a live chat session. This action decreases the response time of the CSR to customer questions and ensures consistent responses. To set up common phrases more quickly, import and export individual common phrases, or all of the common phrases that you define.

• Configuring categories for common phrases
• Configuring common phrases
• Pre-training common phrases with customer utterances
• Import and export common phrases