Customer service representatives communicate with customers through channels and can manage multiple service requests as part of a single customer session. Customers can call into a call center and make several changes to their account without having to speak to several different representatives.

Interactions can occur over several different types of channels including:

• Chat and messaging
• Email
• Mobile
• Inbound and outbound phone calls
• Child interactions

To configure interaction channels, complete the following tasks:

• Implementing tasks for client interactions