Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Configuring Pega Customer Service for conditional processing

Updated on March 25, 2020

To configure Pega Customer Service to replace Intent When rules with Pega Customer Decision Hub actions, complete the following procedures.

  1. Ensuring that conditional processing (Intent When) is disabled
  2. Setting up context data by using the MapContext data transform
  3. Mapping properties for the next best actions sent by Pega Customer Decision Hub
  4. Optional: Conditionally mapping an Action ID to different Action Types
  • Previous topic Implementing conditional processing (Intent When) by using Pega Customer Decision Hub
  • Next topic Ensuring that conditional processing (Intent When) is disabled

Tags

Pega Customer Service 8.4

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Support Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us