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Configuring the report

Updated on March 25, 2020

  1. Identify the relevant service case class that you want to add to the Estimated Application Savings report.
  2. Copy an instance of .CAProcessTimeCost to your ruleset, and then apply it to the relevant service case class.
  3. On the Expressions tab, update the cost value of CAProcessTimeCost as cost per second.
  4. Click Save.
  5. Copy an instance of .CABenchmarkDuration to your ruleset, and then apply it to the relevant service case class.
  6. On the Expressions tab, update the value of the duration in seconds.
  7. Click Save.
  8. Copy an instance of .SavingsAmount to your ruleset, and then apply it to the relevant service case class.
  9. On the Change Tracking tab, change Execute this expression to regardless of any pages it is contained in.
  10. Click Save.
  11. Copy an instance of .TimeSavings to your ruleset, and then apply it to the relevant service case class.
  12. On the Change Tracking tab, change Execute this expression to regardless of any pages it is contained in.
  13. Click Save.
What to do next: Repeat these steps for each service case class that you want to include in the calculation. Samples are provided for the following classes under the PegaCA-Work class.
  • AddressChange
  • CloseAccount
  • Complaint
  • Correspondence
  • DisputeTransaction
  • General
  • Interaction
  • Interaction-InCorr

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