Configuring the report
- Identify the relevant service case class that you want to add to the Estimated Application Savings report.
- Copy an instance of .CAProcessTimeCost to your ruleset, and then apply it to the relevant service case class.
- On the Expressions tab, update the cost value of CAProcessTimeCost as cost per second.
- Click Save.
- Copy an instance of .CABenchmarkDuration to your ruleset, and then apply it to the relevant service case class.
- On the Expressions tab, update the value of the duration in seconds.
- Click Save.
- Copy an instance of .SavingsAmount to your ruleset, and then apply it to the relevant service case class.
- On the Change Tracking tab, change Execute this expression to regardless of any pages it is contained in.
- Click Save.
- Copy an instance of .TimeSavings to your ruleset, and then apply it to the relevant service case class.
- On the Change Tracking tab, change Execute this expression to regardless of any pages it is contained in.
- Click Save.
- AddressChange
- CloseAccount
- Complaint
- Correspondence
- DisputeTransaction
- General
- Interaction
- Interaction-InCorr
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