- Identify the relevant service case class that you want to add to the Estimated
Application Savings report.
- Copy an instance of .CAProcessTimeCost to your ruleset, and then
apply it to the relevant service case class.
- On the Expressions tab, update the cost value of
CAProcessTimeCost as cost per second.
- Click Save.
- Copy an instance of .CABenchmarkDuration to your ruleset, and then
apply it to the relevant service case class.
- On the Expressions tab, update the value of the duration in
seconds.
- Click Save.
- Copy an instance of .SavingsAmount to your ruleset, and then apply
it to the relevant service case class.
- On the Change Tracking tab, change Execute this expression to
regardless of any pages it is contained in.
- Click Save.
- Copy an instance of .TimeSavings to your ruleset, and then apply it
to the relevant service case class.
- On the Change Tracking tab, change Execute this
expression to regardless of any pages it is contained
in.
- Click Save.
What to do next: Repeat these steps for each service case class that you want to include in the
calculation. Samples are provided for the following classes under the PegaCA-Work class.
- AddressChange
- CloseAccount
- Complaint
- Correspondence
- DisputeTransaction
- General
- Interaction
- Interaction-InCorr