Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Configuring voice and data transfer for Pega Call

Updated on March 25, 2020

You can transfer a call to another CSR along with the associated interactions using voice and data transfer. When you transfer a call with the associated interaction, the associated service cases are also transferred. Use Pega provided telephony toolbar to transfer the call.

Before you begin:
Note: To transfer a call, ensure that the CSR is logged into the same portal and use the same navigation method.

Before you configure and use voice and data transfer, ensure that Pega Call is installed, configured, and connected to a CTI platform that supports adding call data elements to a call.

Voice and data transfer supports both warm and blind transfers. Perform the following tasks to configure voice and data transfer.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us