To enable the use of Pega Co-Browse from Pega Customer Service, you must connect Pega Customer Service to the Pega Co-Browse server, and configure the API token and API key associated with your Pega Co-Browse account.

1. Log in to the Pega Co-Browse dashboard.
2. Click My AccountAPI.
3. Copy the API key, Co-Browse token, and Server URL.
4. Log in to App Studio.
5. In the navigation pane of App Studio, click SettingsGeneral.
6. From the list of general settings, click Co-Browse.
7. To allow a CSR and customer to simultaneously view the same webpage during a chat or phone interaction, select the Enable Co-Browse check box.
8. To connect to the Pega Co-Browse server, enter the Co-Browser server URL.
9. Enter the Pega Co-Browse token in the Co-Browse API token field.
10. Enter the Pega Co-Browse API key in the Co-Browse API Key field
11. Click Save.