Call duration goals guide a customer service representative during an interaction. They are used to communicate the speed at which an interaction can be configured to reflect the needs of their customers based on attributes, such as customer value, number of years with your business, or other variables that help to set the call duration goal.

1. In the navigation pane of Dev Studio, click Records.
2. Click Decision > Decision Table.
3. In the Purpose * field, click the filter icon and enter DetermineCallDurationGoal in the Search Text box.
4. Click Apply.
5. Click DetermineCallDurationGoal in the results list.
6. Update the decision table.
7. Click Save as.
8. Specify your class, MyApp-Work-Interaction, ruleset, and version.
9. Click Create and open.
10. Click Save.