Skip to main content

         This documentation site is for previous versions. Visit our new documentation site for current releases.      

Creating an email channel from the landing page

Updated on March 25, 2020

You can use the email channel in your application to route emails that are received from email accounts to operators and workbaskets.

To configure the email channel in your application, complete the following steps.
  1. In the header of Dev Studio, click Application menu > Channels and Interfaces > Email.
  2. To create an email channel for your application, see Configuring the Email channel.
    Note: A separate license for Pega Email Bot is not required.

    Using Pega Customer Service, you can record the training data for machine-learning text analytics model that helps in automating the launching and processing of the service cases.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us