You can use the email channel in your application to route emails that are received from email accounts to operators and workbaskets.

To configure the email channel in your application, complete the following steps.

1. In the header of Dev Studio, click Application menu > Channels and Interfaces > Email.
2. To create an email channel for your application, see Configuring the Email channel.
   Note: A separate license for Pega Email Bot is not required.

   Using Pega Customer Service, you can record the training data for machine-learning text analytics model that helps in automating the launching and processing of the service cases.

• Using incoming email to train the text analytics models
• Launching the service case automatically