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Creating an implementation application on top of a framework application

Updated on March 25, 2020

If your organization requires a framework application, complete this procedure to create the implementation applications on top of the framework application.

Before you begin: Create the framework application as described in Creating the framework application.
  1. Log in to the framework application as a system administrator operator.
  2. In the header of Dev Studio, click the name of the application, and then click New Application.
  3. Follow the steps in the New Application wizard to create the new implementation application:
    1. On the What type of application do you want to build page, select your framework application.
      Your new implementation application will be built on top of the framework application, and it will inherit the rules from that application.
    2. On the Select service request bundles page, select your lines of business, and then click Continue.
      Each bundle includes service request types and data types related to that line of business.
    3. On the Service requests page, select the service request types required for your business, and then click Continue.
      The New Application wizard automatically selects the service request types associated with the selected bundles.
    4. On the Data types page, select the data types required for your business, and then click Continue.
      The New Application wizard automatically selects the data types associated with the selected bundles.
    5. On the Select interaction channels page, select the interaction channels that your business supports, and then click Continue.
      For each selected channel, the New Application wizard creates the relevant interaction classes and drivers in the new implementation application. To edit the interaction classes and drivers after you create the implementation application, see Configure interactions settings.
    6. On the Customer Decision Hub page, select Enable Customer Decision Hub if your organization uses Customer Decision Hub features for next best action suggestions and suggested replies.
    7. On the Name your application page, enter the name of the application, and then click Advanced configuration.
    8. In the Application Settings section, under Application structure, select Framework.
    9. In the Organization settings section, enter the Organization name, Division name, and Unit name for this application.

      The New Application wizard creates the application class structure for you based on the organization settings that you enter. For more information, see Class layers and class hierarchy and inheritance.

      If you have not already defined the organization entities (for example, if you have not already defined the division), type the name of the new entity in the appropriate field. The application saves the new values when you create the new application.

    10. Click Save, and then click Create application.Result: The New Application wizard creates the application.
  4. Optionally, create operators for the new application:
    1. Select a user and their role.
      Each role corresponds to an access group that is part of the new application.
    2. Click Add.
  5. To open the new implementation application, click Go to app.
    The new implementation application opens in App Studio.
What to do next: After you create your implementation application, enable and extend configurable functionality and features to meet your business needs.
  • Previous topic Creating the framework application
  • Next topic Creating an implementation application without a framework application

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