Create a custom ruleset for the Pega Customer Service self-service application to customize your self-service application to meet your business needs.To create the Self-Service application on top of the Customer Service Self-Service application, perform the following steps:
- Log in to your Pega Customer Service application with administrator credentials.
- To create a new ruleset for the self-service application, complete the
- In the navigation pane of Dev Studio, click Records > SysAdmin > RuleSet.
- Click Create.
- In the Create Ruleset Version page, enter an
appropriate ruleset name in the Ruleset Name
field. The Version and Description fields are auto-populated with default values, which you can edit if necessary.
- Click Create and open.
- Click Save.