To define the questions that are displayed to the customer in the flow that assign for a queue, create a question rule.

1. In the Dev Studio Explorer panel, click App.
2. In the search field, enter PegaCA-Work
3. Open the PegaCA-Work-ChatWithAgent-PreChatQuestions class.
4. Click Survey > Simple Question, and then click Create.
5. In the Label field, enter the name of a question rule, and then click Create and open.
6. Click the Question tab and add questions. For more information about how to create questions see Adding a question to a question page and Populating a question template.
7. Click Save.