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Creating a question rule to add questions

Updated on March 25, 2020

To define the questions that are displayed to the customer in the flow that assign for a queue, create a question rule.

  1. In the Dev Studio Explorer panel, click App.
  2. In the search field, enter PegaCA-Work
  3. Open the PegaCA-Work-ChatWithAgent-PreChatQuestions class.
  4. Click Survey > Simple Question, and then click Create.
  5. In the Label field, enter the name of a question rule, and then click Create and open.
  6. Click the Question tab and add questions. For more information about how to create questions see Adding a question to a question page and Populating a question template.
  7. Click Save.
What to do next: After creating a queue flow and question rule for the flow, add the created question rule to the flow. For more information, see Adding the question rule to the flow.

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