To define the questions that are displayed to the customer in the flow that assign for a queue, create a question rule.
- In the Dev Studio Explorer panel, click App.
- In the search field, enter PegaCA-Work
- Open the PegaCA-Work-ChatWithAgent-PreChatQuestions class.
- Click Survey > Simple Question, and then click Create.
- In the Label field, enter the name of a question rule, and then click Create and open.
- Click the Question tab and add questions. For more information about how to create questions see Adding a question to a question page and Populating a question template.
- Click Save.