The DetermineCallDurationGoal decision table can include information such as customer lifetime value, and last NPS score to set the value of the call duration goal.
- In the navigation pane of Dev Studio, click .
- In the Purpose field, click the filter icon and enter DetermineCallDurationGoal.
- Click Apply.
- In the results list, click the instance of DetermineCallDurationGoal in the latest ruleset.
- In the decision table, review the value in the Conditions column to determine which properties will be used to set the call duration value.
- Click the Results tab.
- In the Results section, expand Additional Allowed Results to determine if you need to add any entries need to the allowed results.