Authorized supervisors or managers create coaching tips for their employees that remind them of best practices or areas to improve. Coaching tips are assigned to individual customer service representatives or to entire work groups.

1. In the header of Dev Studio, click ConfigureCustomer ServiceQuality management and coachingCoaching Tip Inventory.
2. In the Show coaching tips in field, select All Inherited.
3. Click Run.
4. For each work type, click the corresponding Action column to see the existing coaching tip.
5. Determine the coaching tip for the work type, process action, user, and workgroup.